Privacy Policy

Last Updated: May 17, 2026

This Privacy Policy describes how EZ Plumbing & Repair ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website at https://www.ezplumbingandrepair.com (the "Site") or use our plumbing services in Rochester, NY and Monroe County.

Please read this Privacy Policy carefully. If you do not agree with these terms, please do not access the Site. We reserve the right to make changes at any time by updating the "Last Updated" date.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you contact us, request a quote, or fill out a form on our Site:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Details about your plumbing needs, property type, and service history

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and operating system
  • Pages visited and time spent on our Site
  • Referring URLs

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to help customize and improve your experience on our Site. By using the Site, you agree to our use of these technologies.

How We Use Your Information

We use the information we collect for purposes including:

  • Providing, maintaining, and improving our plumbing services
  • Processing and fulfilling your service requests
  • Communicating with you about appointments, quotes, and service updates
  • Sending marketing communications about our services, offers, and promotions
  • Analyzing website usage to improve our Site
  • Complying with legal obligations

Text Message Communications

If you opt-in to receive text messages from EZ Plumbing & Repair, you consent to receive SMS messages related to:

  • Service appointments and reminders
  • Quotes and estimates
  • Promotional offers (you may opt-out of promotional messages separately)
  • Customer service communications

Message Frequency

Message frequency varies based on your service schedule and preferences. You may receive up to 10 messages per month for active service customers.

Message & Data Rates

Standard message and data rates may apply from your mobile carrier. We are not responsible for any charges incurred from your mobile carrier.

Opt-Out

You can opt-out of text messages at any time by:

  • Replying STOP to any text message from us
  • Calling us at 585-270-7998
  • Emailing us at info@ezplumbingandrepair.com

After you send "STOP," we will send a confirmation SMS. After this, you will no longer receive SMS messages from us unless you re-opt-in.

Help

For help or support with text messages, reply HELP to any message or contact us at info@ezplumbingandrepair.com or 585-270-7998.

Privacy

Your SMS opt-in consent and mobile phone number will not be shared with any third party for any purpose whatsoever. SMS consent is not sold, rented, or transferred to outside organizations. Your phone number will be used solely to send you the communications described above.

No Third-Party Sharing of Customer Data

EZ Plumbing & Repair does not sell, rent, trade, or otherwise share your personal information or contact details with third parties for their own purposes. Specifically:

  • Your name, phone number, email address, and mailing address are not shared with or sold to any outside company, marketer, or data broker.
  • SMS opt-in consent and mobile phone numbers collected through text message programs are never shared with third parties.
  • Customer contact information collected through our website forms is used only to respond to your inquiry and provide plumbing services — it is not shared with unaffiliated third parties.

Disclosure of Your Information

We may share your personal information only in the following limited situations:

  • Service Providers: Third-party vendors who perform services strictly on our behalf (such as payment processing), under contractual obligations to protect your data and use it only for the purpose we specify.
  • Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

Google Analytics

We use Google Analytics to understand how visitors use our Site. You can read more about how Google uses your information at https://policies.google.com/privacy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt-out of marketing communications
  • The right to withdraw consent where we rely on consent to process your data

To exercise these rights, contact us using the information in the "Contact Us" section below.

New York Privacy Rights

New York residents may have additional rights under the New York SHIELD Act and other applicable state laws. We are committed to complying with all applicable New York privacy regulations. If you are a New York resident and have questions about your privacy rights, please contact us using the information below.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: